A programme run by the UK’s mobile operators is offering free support to people in Rickmansworth experiencing TV signal interference due to mobile network improvements in the area.
The recent upgrades have a small chance of causing problems for TV being received via an aerial, such as Freeview, TalkTalk, YouView or BT. These issues can include pixelation, loss of signal and intermittent sound.
The Restore TV programme is there to provide free support for those experiencing this interference. They also offer additional help to those aged 75 and older, who have sight issues or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
CEO of Restore TV, Ben Roome, said: “We know just how important TV is to inform, entertain and provide welcome company. Restore TV exists to ensure we all can continue to access free-to-view TV as mobile services are improved across the country.”
“If you see new TV interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal. Full instructions are included, and we can provide further advice online and by phone if needed.
“In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost, depending on eligibility.”
Cable and satellite services such as Virgin Media and Sky are not affected, though they can receive a free Restore TV filter. Residents are more likely to be affected if they live in areas with poor digital TV reception, have a signal booster or if their aerial is near a mobile mast.
For those living in flats or communal buildings, support is also provided to property managers and landlords to resolve these issues.
Any experiencing TV problems can contact Restore TV on 0808 13 13 8000, which is free on landline and mobile, or through their website.