Watford town centre businesses were celebrated for excellence in customer and client service this week at Watford Colosseum.
Run by Watford Business Improvement District (BID), the annual Service Excellence Awards awarded businesses following the results of a public vote, an independent mystery shopping visit and customer exit interviews.
Now in its third year, the Service Excellence Awards cover 15 categories across the main business sectors operating in the town centre area.
Following a recent refurbishment, Walkabout celebrated a win in the Bar category, with The Moon Under Water coming out as Top Pub for a second time as did family run restaurant Barracuda.
Rounding off the food and drink categories, Krispy Kreme was named best in the coffee shop and take-away category.
Flight Centre and Peace Hospice Care were celebrating after not just winning the Consumer Services and Community and Voluntary category awards respectively, but for scoring 100 per cent in their mystery shopping visits – for a second year running.
Based at the top end of The Parade, Fancy Dress Castle was awarded in the Independent Retailer category, Lakeland won the Small National Retailer category and large national retailer John Lewis & Partners was named winners for the third time.
From the town’s growing leisure and entertainment offering, Watford Palace Theatre was awarded for Arts and Entertainment, Fitness4Less took home the Fitness and Leisure award and Przym once again won the Nightclub accolade.
Other winners included Sugarman Health & Wellbeing for Professional Services, Warren Anthony Estate Agents and Metro Bank.
The Colombia Press’ door team were recognised in the security/door staff award, while their chef, Elle Campbell, was commended in the Excellent Employee category, as was Karolina Cisslo from The End and Andra Munteanu from Sugarman Health & Wellbeing.
This year’s Excellent Employee winner was Brenda Wright of Warren Anthony Estate Agents after being nominated by her colleagues.
Tony King, director at Warren Anthony said: “Brenda can lift a room with a little dance, a sing-song or just a smile. She is an amazing asset to our company and local community therefore I could not think of a more worthy winner of the Excellent Employee Award.”
Full list of winners:
- Arts an Entertainment: Watford Palace Theatre
- Bank: Metro Bank
- Bar: Walkabout
- Coffee Shop & Takeaways: Krispy Kreme
- Community & Voluntary: Peace Hospice Care
- Consumer Services: Flight Centre
- Estate Agent: Warren Anthony Estate Agents
- Fitness and Leisure: Fitness4Less
- Nightclub: Pryzm
- Professional Services: Sugarman Health & Wellbeing
- Pub: The Moon Under Water
- Restaurant: Barracuda
- Retailer (Independent): Fancy Dress Castle & Castle Balloons
- Retailer (National – large): John Lewis & Partners
- Retailer (National – small): Lakeland
- Excellent Employee: Brenda Wright, Warren Anthony Estate Agents
- Security/door staff: The Colombia Press