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FOUL LANGUAGE: Elderly Croxley woman verbally abused on shopping trip

 Published on: 1st September 2022   |   By: Bryn Holmes   |   Category: Uncategorized


An elderly Croxley woman who had her car damaged and was verbally abused by a member of staff whilst on a shopping trip has yet to receive compensation for the incident three months later.

Mary Cunningham, aged 84, went to the Morrisons supermarket in Ascot Road, Watford, for a shopping trip on May 30. While leaving the parking bay in her car, a staff member crashed a line of trolleys into the vehicle.

Upon leaving her car, the staff member said to her: “You stupid b****. I’m going to be in trouble now!”

Since then, despite an apology and assurances the matter would be dealt with from the manager of the store, Mrs Cunningham has yet to receive any compensation on the damage to her vehicle, which has been quoted as £1590.15, plus VAT.

Paul Rees, Mrs Cunningham’s son in law, said: “This disgraceful incident, which has caused my mother-in-law to have anxiety and depression, happened on 30 May, but still she (Mary Cunningham) has not received a formal apology, flowers or payment for the damage done.”

A spokesperson for Morrisons said: “The store has apologised to the customer for the way that our colleague spoke to her as it was not acceptable.

“The incident and damage to her car is also being reviewed by our claims department who have been in touch with her family to apologise for the time it has taken to respond as well as to request some additional information.”

Pictured: Mrs Cunningham’s daughter Susanne, pointing out the damage to her mother’s car.


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