A petition has been launched by angry commuters to review London Northwestern Railway’s service after months of late, overcrowded and cancelled trains.
Commuters on the line between Berkhamsted and London Euston are outraged with the service provided by the operators since the new timetable implemented in May 2019.
The petition, which needs 10,000 signatures for the government to respond, wants a review to be taken on LNWR to see if it is fulfilling its contractual obligations.
Hannah Brown, a regular commuter from Apsley into London Euston, said the unreliable service forced her to work from home while she was pregnant.
She said: “I have just recently come off of maternity leave and the service is still as bad as it was when I was pregnant, if not worse. When I was pregnant and commuting, it was hell. It literally forced me to work from home as it was becoming too dangerous, luckily my work was understanding.
“It just makes you laugh; they have the cheek to put the fees up every year and they provide this type of service? There has been no improvement whatsoever and no justification for the extortionate prices we pay.”
After signing the petition, Hannah has urged all commuters on the line to join her as everyone is affected by it.
She said: “We need change. We have a number of social media groups but not everyone on the commute is on social media and potentially might not see the petition.
“We are all paying for it and the service is getting worse and we aren’t getting any answers – it is absurd. There needs to be action.”
At the time of writing, the petition had reached 1,669 signatures. To view or sign the petition, visit petition.parliament.uk and search ‘Review if London Northwestern Railway is fulfilling its contractual obligations’.
We have approached LNWR for a comment.