A man from Gerrards Cross is taking Royal Mail to task after he was charged £2.50 to receive a letter with an out-of-date stamp.
Kenneth Walker, 91, was bemused to find a card among his post stating that he must pay a fee of £2.50 before Royal Mail could deliver a letter to him.
Kenneth was even more frustrated to find that the Royal Mail in Gerrards Cross only opens between 8am and 10am during weekdays, and was therefore closed when he tried to resolve the issue.
When Kenneth finally managed to speak with a member of staff, he was informed that the item hadn’t been delivered because it had been sent with an old postage stamp.
Kenneth voiced his objection to this on the grounds that the sender was an elderly widow living on her own who was “obviously unaware that her stamp was out of date”.
The card also stated that it was a “counterfeit stamp”, something which Kenneth rubbishes.
He said: “I don’t think a widowed old age pensioner living on her own has the facilities or knowledge to produce a counterfeit stamp.”
Kenneth has now said he will be seeking to claim the £2.50 back from Royal Mail. If necessary, he will also take the case to the small claims court.
A Royal Mail spokesperson said: “Our nationwide awareness campaign ran from February 2022 until July 31 of this year, to ensure that everyone was aware of the deadline for using non-barcoded stamps and for those who wished to swap their stamps to have the opportunity to do so. The campaign included two national door-drops with leaflets delivered to 31 million addresses, press and radio advertising and a social media campaign. We also applied a postmark to stamped mail to remind our customers to use up their non-barcoded stamps. The postmark was applied to millions of items of mail.”
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