Residents trying to call Three Rivers District Council are finding it difficult to get a hold of an officers due to inordinately long queues.
Ciaran Reed, leader of the Conservatives in TRDC, stated he has had several people contact him about the problem.
“A family moving to a listed building in Heronsgate struggled to get through to the planning office at times they said they were taking calls. In the end, they had to ring me to push them through to an officer.
“Another person said to me that they were told that they were 29th in the queue by the hold system, showing how large the issue has become.
“Residents with issues are incapable of talking to a council officer. Maybe this is because for more days than not, they are still working from home.”
A spokesperson for the council said: “The council is experiencing high call volumes at the moment in response to the £150 council tax rebate, as well as changes to bin collections before and after the jubilee bank holiday weekend.
“Residents are encouraged to use the self-service portal via the council’s website wherever possible. Once an account is created this is the quickest and easiest way for customers to contact the council, 24 hours a day.
“We encourage anyone who can make use of the self-serve portal on the website to do so in order that the phones are available to those who do not have access to the internet.”
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