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BE AWARE: Hertfordshire Constabulary issues guidelines on how to avoid Test and Trace scams 

 Published on: 9th June 2020   |   By: Amneet Kaur   |   Category: Uncategorized

Hertfordshire Constabulary is warning residents to be aware that scammers are posing as NHS Test and Trace contact workers.

The new Test and Trace system is being rolled out across the country, meaning contact tracers are now getting in touch with those who have had recent close contact with people who have had a positive COVID-19 test. 

However, it is important that people are aware that fraudsters are trying to take advantage of this process by posing as contact tracers and gathering personal information by deception. 

Genuine contract tracers will call you from 0300 013 5000; Send you text messages from ‘NHS’; Ask you to sign into the NHS test and trace contact-tracing website; Ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating.

They will also ask about the coronavirus symptoms you have been experiencing;

Ask you to provide the name, telephone number and/or email address of anyone you have had close contact with from the two days before your symptoms started; Ask if anyone you have been in contact with is under 18 or lives outside of England. 

Never disclose financial information, password information or further personal details to anyone over the phone. 

Contact tracers will never ask you to dial a premium rate number to speak to them; Ask you to make any form of payment; Ask for any details about your bank account; Ask for your social media identities or login details, or those of your contacts.

They won’t ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone; Ask you to purchase a product; Ask you to download any software to your device or ask you to access any website that does not belong to the Government or NHS.

Detective inspector Rob Burns from Hertfordshire Constabulary’s serious fraud and cyber unit said: “Whilst it is possible for criminals to fake official phone numbers, they cannot fake official website addresses. We would encourage anyone with concerns about a phone call, text message or email they have received, in relation to Test and Trace, to check the website address being provided to you carefully. 

 “We have not had any reported cases of this type of fraud in Hertfordshire so far, but if you have been a victim of fraud or cybercrime, report it to Action Fraud at

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