Barclays revealed that only 58 customers were using their Berkhamsted High Street bank regularly before they decided to close it last month.
The bank justified the closure on August 6 further by saying the number of counter transactions went down over the last two years, and that 87 per cent of the branch’s customers also use other ways to do their banking, such as online and by telephone.
However, Barclays still consulted MP for South West Hertfordshire, Gagan Mohindra, Berkhamsted Town Council, B&M Care Homes and customers about their concerns prior to closing. There were concerns about customers who depend on the branch – for example, those who find it difficult to travel.
In response, Barclays said: “We’re speaking individually to those customers most likely to be affected by the closure, and we’re helping them feel confident with alternative ways to bank. This includes speaking to someone in person through Telephone Banking.
“We’re making sure customers are familiar with using their local Post Office, too. This has included accompanying some customers to the Post Office to make sure they’re happy with what they can do there.
“We’re also working with the Post Office staff to ensure they’re ready for the extra demand when our branch closes. For anyone who’s able to travel, the nearest branches are in Hemel Hempstead and Amersham.
“We’ve run individual ‘tea and teach’ sessions to show customers other ways to bank, including how they can set up regular payments and how to use the Barclays app on their mobile phones.
“We’ve also shown customers how to order cards and PINs and we’re helping everyone remain vigilant against fraud. Support is also available through our telephone and online services.”
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