Mobile phone users have expressed their disgust at mobile phone network O2 when its network crashed for more than 24 leaving customers without access to the internet and in some case calls.
The nationwide outage is thought to have started on Thursday, December 6 at around 5.30am.
Alan Hutch, of Bushey Hall Road, said: “It’s a joke, I’m a taxi driver and rely on my phone for business. Now I’m out of pocket because of it but the chances of compensation are less than zero.”
Danny Green, a self-employed plumber, of Herkomer Road, said: “Trying to get an update from O2 was almost impossible. It’s disgusting how these big companies treat their customers. If I did that my business wouldn’t last a year.”
Carla Wells, of Melbourne Road, said: “It was a nuisance, but I actually found it amusing to see so many people, so angry about being without mobile data for a day. It’s hardly life or death is it?”
O2 has 25 million users and provides services for the Sky, Giffgaff and Lycamobile networks, which have another seven million users.
The telecommunication giant responded to customers the following day along with mobile equipment provide Ericsson.
In a joint statement, O2 boss Mark Evans, said: “I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.
“We fully appreciate it’s been a poor experience and we are really sorry.”
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