Back in the early eighties the main character in the classic film Extra Terrestrial by Steven Spielberg ET wanted to phone home.
Hopefully for the little fella with the big head ET wasn’t relying on BT to help him because he’d probably still be waiting to make the call.
As regular readers of the blog will recognise I’m a stickler for good customer service. Which I can hand on heart say I’ve never received from BT during the past 30 years I’ve used / endured their services.
I’ve just moved into a new flat and the issues I’m having trying to get broadband and even a phone line are absurd. Especially considering that there is already a BT line in place from the chap I brought the flat from.
Calling a BT call centre is a painful experience. Over the years I’ve had to do it several times for domestic and office purposes. Whatever the reason I usually come off the phone frustrated and annoyed. To use a technical term BT are consistently useless.
This recent tale of woe saw me call on Friday and explain to them that the flat has a line already and it just needs changing over to me. Which should be a very easy process one would think? But no.
BT are experts in making easy things difficult and if I had any hair left I’d be pulling it out. I was told someone would get back to me within 24 hours as the line hadn’t been signed off, I explained that would mean someone calling on Saturday – they assured me it wouldn’t be a problem.
I’m writing this at 1.30pm on Monday – 72 hours after the original call – I’m still waiting on BT to call me. Ridiculous.
It seems from friends and social media that I’m not the only one who BT drives to utter distraction and despair. It happens a lot to a lot of people who have to use them for whatever reason.
It’s a monopoly and whoever is in charge of BT’s systems and customer care should be sacked. Simple as that.
Whenever I do get the line switched on I’ll be doing some switching myself – to another provider.
Many other businesses which let their customers down regularly soon wake up to how bad they are when their customers begin voting with their choices and leaving in droves.
Although in BT’s case such is their monopoly they probably wouldn’t even notice or care.
Thanks for reading.