The landlord of Pinner’s oldest pub says he is over the moon after it was named Greene King Pub of the Year 2018.
The Queen’s Head on the High Street saw off strong competition from over 1200 pubs in England, Scotland and Wales to win the prestigious honour and landlord Sean White said he was delighted.
He said:” Greene King is the largest pub company in the country. Of the five shortlisted pubs for the award, one had a Michelin star and was a big foodie pub. I honestly thought we had no chance.”
The judges for the award commended Sean and his staff on their innovation – the pub currently offers its customers 27 beers, ales and ciders on tap – while also praising the training offered to staff.
Sean explained: “We’ve brought in three packages of training so our staff can become personal licence holders. This means they can manage a bar for another pub company without supervision. For us, training is compulsory. If you don’t turn up for training, you will not be offered any more shifts.
“Some staff are working toward their level 3 NVQ in hospitality while Kirsty Macphee is working towards her level 4 NVQ in hospitality and hotel management.”
The most important thing at the heart of any pub is obvious – its customers. Sean said people come in for a multitude of different reasons and said it is vital staff are aware of what these reasons might be.
He explained: “We are currently working with Hestia, a charity which provides support to adults in crisis. We need to get used to this kind of thing and we are well placed to help.”
Sean revealed that the Queen’s Head has a turnover over £1.12 million a year and said he couldn’t be happier with how things are progressing.
He commented: “We have a fantastic retention rate among our staff. As most of them are young, we want them to have the fulfilment of youth so I’d rather release them to do their travels and welcome them back. We’re like a family here.”
This latest award is the third won by the pub in recent years and Sean said he is excited about what the future holds. He is planning to put in a planning application to open an eight bed hotel.
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Photo credit: Peter Dale