A Radlett-based care home has been put into special measures after its recent inspection.
A Care Quality Commission (CQC) inspection found UK International Nursing Agency Ltd Dom Care’s home, located on Station Road in Radlett, to be ‘inadequate’ in all areas, based on if the service is safe, effective, caring, responsive and well-led.
Inspectors found that one person sustained an injury to their arm and neck, with the manager stating the person had “not hit their arm”, however they could not establish how the injury happened.
The inspection found people were not protected from the risk of abuse. One person told the inspector: “I don’t belong here. I am not happy or safe here.” Inspectors spoke with staff, and managers and they did not demonstrate a “good understanding” of safeguarding processes.
The report also stated people were subjected to a “multitude” of restrictions applied to their freedom. For example, three people were cared for mainly in in their bedroom in bed without a clear reason as to why, and one person had been out of bed five times between February 2022 and June 28, 2022.
The report published in August said: “The provider and the registered manager failed to operate effective safeguarding processes, and this left people at risk of abuse. They promoted a discriminative approach towards people with protected characteristics. People were subjected to unlawful restrictions and control over their freedom.
“One person told us they had no choice but sign that they agreed to restrictions because the registered manager told them they either agree or they would apply for a Deprivation of Liberty
Safeguards (DoLS) authorisation. The person had been misled and coerced in signing the care plan unaware that DoLS authorisations were granted through a process which included assessing people’s capacity.”
The report continued: “People with protected characteristics were discriminated against by being subjected to a series of restrictions imposed by the manager and provider because they had behavioursconsidered ‘undesirable’.”
Other concerns were the failure to execute advice from fire risk assessors and residents being exposed to foodborne infections.
UK International Nursing Agency Ltd Dom Care has been contacted for comment.