The rail service which serves Radlett has been the worst in the country over the last three years according to the National Audit Office.
The report also highlights shortcomings in the Government’s Department for Transport and Network Rail as well as by the train operator. The report examines the causes of poor performance on the Thameslink line since September 2014.
The report states that, between September 2014 and September 2017, Govia Thameslink passengers experienced the worst overall service performance on the national rail network in terms of the number of trains arriving on time. The main cause for cancelling services was driver or train crew availability.
The report acknowledges that the franchise, which also includes Southern and Great Northern Rail, has delivered some improvements for passengers through station improvements and more spacious trains.
The report goes onto say that the Department for Transport agreed a remedial plan to address performance failings and says that, despite an improvement, passengers are still experiencing disruption. The Department and Govia Thameslink agreed a £13.4 million settlement but this money will be spent on improving services for passengers.
Hertfordshire County Council has welcomed the publication of the report.
Cabinet Member for Transport, Derrick Ashley, said: “Thousands of local residents rely on these services to get to work every day. They should not have to suffer regular delays and cancellations. A good train service is a vital part of our transport plans for the county, and will only become more important as we see more homes built in our area.”
The NAO report comes in advance of major timetable changes which will be introduced from May. Final details of the new timetable will be published by GTR next month.
You can read the report in full at https://www.nao.org.uk/report/the-thameslink-southern-and-great-northern-rail-franchise/
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Picture Credit – Len Kerswill