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LOWEST RATING: Moto responds to study which claims it has ‘worst’ service station 

 Published on: 26th April 2021   |   By: Jake Levison   |   Category: Uncategorized

Residents opposed to the proposed Moto Motorway Service Area at Junction 20 of the M25 were not pleased with the findings of a new study.

Which?, a consumer champion for the UK, took a look at the best and worst motorway service stations in the country based on thousands of reviews from its users. 

The findings showed that Moto’s Bridgewater service station on the M5 is the worst in the UK, with a customer score of just 32 per cent.

The ratings were based off of various components, such as range and quality of shops/food outlets, prices, cleanliness and ease of social distancing. Moto’s station had a rating of one star in every category.

While other Moto service stations did receive better ratings, Bridgewater’s bottom spot wasn’t encouraging to residents who were already against the plans. 

A spokesperson for Moto said: “In the most recent annual survey by Transport Focus, Moto scored 93 per cent for customer satisfaction and it is this high level of achievement that we aspire to at all our sites.

“The recent Which? survey of motorway service areas put four of our sites in the top 10, a fact that was largely ignored at the time of its publication. 

“The issues highlighted by the survey at our Bridgwater site did not reflect the highest standards we strive to deliver for our customers and were addressed immediately.

“We are awaiting a decision on whether our proposed service area near to Junction 20 of the M25 can go ahead, but, if consent is granted, we hope that local residents will be delighted with the £80million investment in the local economy.”

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