An incredibly frustrated Pinner Domino’s customer took to Twitter to vent about his pizza problems – he event resorted to starting his own hashtag: #JusticeForJoe.
The rant from Joseph Briody began on September 24, when he tweeted: “Ordered a pizza from the Pinner branch on 16.09.18 and after waiting 45 mins I called to see where it was. I was informed it would be another hour so I cancelled it. Despite calling 3-4 times last week, I still haven’t received my refund!!! Shocking service…..”
It took Domino’s official Twitter account just four minutes to respond with: “Hi Joseph, we are very sorry for any inconvenience caused. Please can we kindly ask that you send full details to our customer care team so they can look into this for you” and a link to a complaints form.
The trail went cold for two days, until Joseph revealed that the pizza brand had still not coughed up his dough:
“Filled in your form as requested on Monday morning and still no one has contacted me or issued the payment back into my account… It really is poor service from you,” He tweeted.
A further two days later, now nearly two weeks after his initial purchase, Joseph turned up the heat, tweeting: “Still no word from your shoddy franchise company regarding my refund @Dominos_UK…. you were very quick to take the money from my account not so quick to put it back in #JusticeForJoe”.
Domino’s yet again apologised and asked if Joseph had called the Pinner branch, to which he responded saying he had three times.
A number of Twitter users joined the #JusticeForJoe brigade; one said: “Shocking service. How many times do you normally ask someone to fill out the form or call the store before someone actually deals with a simple refund?? #appalling #JusticeForJoe”.
Another said: “It’s kept me awake at night wondering if he had still got a pizza from somewhere!”
We still have no word on whether Joseph got his money back.
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