A bowel disease charity has said they are “extremely shocked and disappointed” after a Radlett woman was refused access to a toilet.
National charity Crohn’s and Colitis UK has expressed their dismay after Antoinette Brown, who suffers with a bowel condition, was refused use of a toilet at a One Stop shop in Borehamwood.
The Radlett resident has ulcerative colitis, which causes inflammation of the bowel, and can lead to diarrhoea, cramps and tiredness.
She finishing her shopping she produced a ‘Can’t Wait’ card issued by Crohn’s and Colitis UK that explains the condition. However, the shop refused entry.
A complaint was swiftly made with One Stop after staff were allegedly rude.
A spokeswoman for One Stop said: “We always strive to offer our customers great service and on this occasion we recognise that we have fallen short of our high standards. It is company policy to not allow members of the public into the back of our shops where our toilets are located for security reasons.
“However, it is clear the store should have used their discretion in this instance. We apologise that we caused the customer distress and we will work with store colleagues to ensure that this does not happen again in the future.”
Crohn’s and Colitis UK also expressed their disappointment. Campaign manager, Andy McGuinness, said: “While we understand that in some circumstances the use of non-public facing toilets will not be possible, in most cases it certainly will be, as was the case with One Stop.
“We are extremely shocked and disappointed that Mrs Brown had to go through this ordeal.”