Families you may be born into or choose, and others – like the NHS – never let you go.
After 34 years of service, Kanchan Chandegra thought she was saying goodbye to Northwick Park Hospital for good.
Instead, retirement has led her back to familiar corridors, this time as a Butterfly Volunteer.
The Butterfly Service ensures no one has to face their final moments alone.
Now, Kanchan, 71, visits end-of-life patients and those waiting to be transferred to care homes who have no relatives.
She explained: “It struck me because one of the beliefs of my faith is that people remain aware at some level until they pass away, and it is the duty of the living to help them on to the next stage of their journey.”
Kanchan’s compassion is rooted in her own life experiences. Growing up in Africa in a close-knit Asian family, caring for others was second nature.
However, the loss of her beloved sister Madhu to a brain tumour left a lasting impact.
Kanchan recalls her mother saying that no one should ever be alone when they die.
Kanchan has been a pillar of support in her community. Her dedication was recognised when she received a Rising Star Award and a letter of thanks from the Mayor of London.
She added: “It can be emotional, but I enjoy being a volunteer and if it helps people in even the smallest way, it is well worth it.”
Kanchan will continue to make sure that in their final moments, patients will be seen, heard, and never alone.
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