Amersham residents have spoken out after experiencing delays with their Royal Mail post.
The situation has developed over the last three months, and Royal Mail confirmed it is experiencing some delays due to “resourcing issues and sickness absence” and have apologised to customers for any inconvenience.
Leader of Buckinghamshire Council, Martin Tett said: “I have been contacted by a large number of local residents concerned at the appalling delivery service currently being provided by Royal Mail in the Little Chalfont and Amersham area.
“I completely agree that this has gone on far too long and residents are not just experiencing inconvenience but financial and emotional loss. I have therefore today written on behalf of Buckinghamshire residents to Keith Williams, Chairman of The Royal Mail, to demand an explanation and a resolution.”
In the letter, addressed to Royal Mail Chairman, Keith Williams, Martin Tett questioned the reasons behind the cause of the collapse of the local postal delivery service, what actions are being taken to restore it and what compensation residents who have suffered financial loss will receive.
Councillor Tett said: “I am in receipt of numerous complaints from local residents about the situation which has developed over the past three months. During this time the once daily delivery service has effectively ceased. Residents are fortunate if they receive one or at most two deliveries a week. Not only is delivery infrequent and on unpredictable days but the post itself is delayed for very protracted periods.”
Resident Kayleigh Daniel told AMERSHAM News: “I had a lot of letters yesterday [January 5] all dated the beginning of December, I’m still waiting for bank cards and all identification as I renewed my driving license.
“At this point of time, it has got me in trouble with rent and council tax as I have no bank card and no identification. I know several people waiting on bank cards, myself hospital appointments.
We know it’s not the postman fault apparently there is boxes of letters in the sorting office that they are just tripping upon. I even said we should do a volunteer work to help.”
Another Amersham resident, Rebecca Shah told AMERSHAM news: “We have not had any post since the start of December.
“We are expecting documents related to our wedding which we are trying to plan.”
The postal service says the vast majority of mail is delivered safely and on time. Royal Mail aim to deliver to all addresses they have mail for, six days a week.
A Royal Mail spokesperson responded to the delays saying: “In Amersham, we have been experiencing some delays to service due to resourcing issues and sickness absence. We would like to apologise to customers for any inconvenience experienced. We have been working hard to get our levels of service back to normal as soon as possible and the situation is improving.
“Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.”
Picture credit Mikecphoto Shutterstock
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