A woman from Croxley had her mobile phone was stolen by a woman posing as a Zara employee at the intu centre in Watford.
Amelia Jean Jones had her phone stolen whilst returning an item to Zara with her mum and baby on Friday, August 7.
A Zara ‘employee’ lent over the pram to put some clothes on the shelf behind when Amelia’s mum thought she saw the woman’s hand slide into the pram bag.
When Amelia checked her bag, she realised that her phone had been stolen and alerted store security but was told she needed to contact the police.
She said: “It was really frustrating in the moment, my mum wanted to make sure it had actually happened before she accused her.
Amelia was not concerned with the financial value of the phone but the sentimental value it had to her, with a note from her husband tucked into the phone case and texts from her late father stored on the phone.
She said: “I had massive life events all tied up on there. It was about sentimentality for me which you don’t usually associate with a phone.”
A statement from Hertfordshire Police said: “Police are investigating a theft which happened in Watford on Friday 7 August. At around 3.50pm, the victim – a woman in her thirties, was in Zara in the Intu Centre, when her black Apple iPhone was stolen from her bag.
“The suspect was described as a slim female, around 4ft 11in to 5ft tall, with shoulder length dark-coloured hair and wearing a pale coloured top.
“Any witnesses or anyone with information, including those who think they have been offered the phone for sale, should call the non-emergency number 101 quoting crime reference 41/62661/20.”
Intu have been contacted for comment.
Picture credit: Hoss Photography